“I had basically lost interest in television. I was choosing to read instead. Little did I know that my hearing loss was making it too difficult to keep up with television programs! I often responded to my spouse with “what?” but moments later I would realize what he had said. Jay explained that I was hearing a word or more and seconds later, my brain would figure out what I should have heard. Jay was wonderful about explaining all of the details of my hearing loss and how it can progress. I learned about the way I was hearing the different consonants and vowels as well as frequencies of sound. There were also many visual tools to help me understand as well. I even got to see the inside of my hear on a color screen. I probably would still be struggling if I someone hadn’t told me about the free hearing assessment. I thought I might as well see where my hearing is at this time. I totally didn’t expect to get hearing aids because I had heard how expensive they can be, but Jay was able to get a pair for me at a price that I could really afford. Plus, ongoing service is included so that they can be cleaned and tested periodically. I am so happy with the hearing aids. They are really not noticeable at all, and I do not miss a thing anymore! Many thanks.”